Further Details
What do I get out of it? Sales techniques to make your calls ten times more effectiveQuestioning techniques to identify exact customer needsNegotiating techniques to close the sale Course Overview:You will be able to practice making outbound calls through several telephone-recorded exercises to identify personal strengths and weaknesses and develop your sales techniques. The experienced trainer will then analyse your calls and give you individual feedback.
Communication Skills:
Improve rapport by adapting your behaviour accordinglyAnalyse non-verbal communication, in particular voice, projection and paceSecure visible results through open/closed questions and probing techniques for visible resultsCreate impact using effective opening statementsThe sales process
Know the importance of planning and researchMaintain focus and control when making outbound calls by introducing a coherent structureClose the call and capitalise on the sale by recognising buying signals‘Ways of closing the sale’: Direct question close; Assumptive close; Minor point close; Alternative closeThe ‘shut up’ principle
Guide price
£895 + VAT |
