Stress, bullying and harassment
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| Dealing with Difficult People (1 Day Course) |
Mismanagement of stress, bullying and harassment can create
significant problems for organisations, often leading to grievances,
which take on a life of their own and escalate tensions unnecessarily.
Adopting an approach of prevention rather than cure, this course
provides delegates with an opportunity to examine the legal
background to stress, bullying and harassment, and to acquire the
skills to effectively manage these issues in practice.
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Benefits: This course will enable delegates to:
_ Define stress and its causes
_ Identify the strategies employers can implement to protect
employees from suffering stress at work, and to avoid legal
liability for the consequences of workplace stress
_ Define bullying and harassment
_ Compare the component parts of bullying and harassment
_ Recognise bullied or harassed employees
_ Design and implement appropriate workplace policies
to combat bullying and harassment with an approach
of prevention rather than cure
_ Actively and effectively deal with any complaints.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
