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Call Centres - Health and Safety Awareness

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Training course summary

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This half day course is designed for employees and mangers that have responsibility for health and safety within a call centre. Carried out in house by highly competent Chartered IOSH professionals with experience in different industries. Off site training can be provided - please ring with requirements. A certificate of attendance will be issued which is valid for one year. All candidates will be provided with a free call centre audit template package. Handouts on the training session will be provided. Discounts are available for 10 or more employees. 2 sessions can be provided per day - Weekends or Night training available for shift workers

Regions:
  • London
  • South East England
  • South West England
Delivery:
  • In House
  • Public
  • Other
Category:
Difficulty:
  • Not applicable

Further Details

HSE Statistics – Facts on Health and Safety within a call centre Relevant legislation and its application Employer and employee legal duties Case studies of breaches of safety and the resultant outcome Specific DSE Risk and Hazards in a call centre Specific occupational health issues such as voice, sight and hearing deterioration – identification and prevention Implementation of health and safety policy and standards Human and organisational factors Reporting of accidents and RIDDOR Inspection and audit and its importance Stress in the workplace and its effects COSHH – Control of Substances Hazardous to Health and its application Call Centre working environment - lighting, etc Acoustic Shock from headphones– Definition and risk Competence and training

Guide price

£55 per candidate

 

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