Call Centres - Health and Safety Awareness
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Other Health & Safety courses
| Racking Damage Awareness Training by SEMA Approved Racking Inspectors |
This half day course is designed for employees and mangers that have responsibility for health and safety within a call centre.
Carried out in house by highly competent Chartered IOSH professionals with experience in different industries. Off site training can be provided - please ring with requirements.
A certificate of attendance will be issued which is valid for one year.
All candidates will be provided with a free call centre audit template package. Handouts on the training session will be provided.
Discounts are available for 10 or more employees.
2 sessions can be provided per day - Weekends or Night training available for shift workers
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Further Details
HSE Statistics – Facts on Health and Safety within a call centre
Relevant legislation and its application
Employer and employee legal duties
Case studies of breaches of safety and the resultant outcome
Specific DSE Risk and Hazards in a call centre
Specific occupational health issues such as voice, sight and hearing deterioration – identification and prevention
Implementation of health and safety policy and standards
Human and organisational factors
Reporting of accidents and RIDDOR
Inspection and audit and its importance
Stress in the workplace and its effects
COSHH – Control of Substances Hazardous to Health and its application
Call Centre working environment - lighting, etc
Acoustic Shock from headphones– Definition and risk
Competence and training
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
