Assertiveness and Influencing

Business situations occur almost every minute of the working day - conversations with a colleague, phone call from a customer, a supplier or Head Office, department meetings, doing a presentation or selling products - either face-to-face or over the phone.

They are all situations in which there is an ‘outcome’ – something gets done, either for you, for the other person(s), or mutual beneficial for both. However it is not just WHAT is achieved, it’s HOW it’s achieved. – how you approach the situation, the words you use, the body language you exhibit, how you influence or persuade the person - and also how you feel about yourself afterwards. This self study course concentrates on the skills of the HOW.


If you’ve ever shrugged your shoulders in despair, frustrated with a particular situation, and exclaimed “What the hell can I do?” then you’ll find this self study course invaluable! The tips and techniques covered will even help manage relationships at home too!


This 95 page self study pack covers:
~ Define your personal behavioural style in business dealings with others
~ Define what is meant by passive, assertive and aggressive behaviour
~ Apply a range of basic assertive techniques at work
~ Demonstrate enhanced listening skills
~ Give effective feedback to colleagues
~ Use positive body language in business situations
~ Understand the basic principles of influencing
~ Apply a range of basic influencing techniques with peers, managers and internal customers
~ ‘Market oneself’ within the company to help achieve career goals


Duration is around 10 hours of study.

Buy via our web site www.abctrainingsolutions.biz/assertivenessinfluencing.html

Delivery:	Distance
Category:	Assertiveness