Effective Office Management

Acquire all the skills and techniques needed to run a first class and highly efficient office environment.

In modern working environments more and more secretaries and management assistants are encouraged to take on office management responsibilities. Whether it is purely taking over the day to day running of office activities or taking on a team of staff to help. This can be very challenging as not only will your workload increase but you will be required to use skills you have never used before. It is not uncommon to feel lost and unsupported in the office management role, everyone having high expectations of you and yet offering very little help and guidance. In addition there is very little formal training out there for office managers and that is why we have designed this unique programme in order to address this obvious gap.

During the intensive and highly practical two days you will learn:
The importance of defining and understanding your crucial role as an office manager
The keys to robust and effective organisation
How to understand, write and control budgets with ease
The importance of possessing basic negotiation and influencing skills and how best to apply them in your role
How to get the outcome you desire through effective win/win communication skills
How to cram 24 hours into a morning – a masterclass in dynamic time management
How to manage difficult people, situations and stress in a calm and effective manner
YOU WILL RETURN TO WORK WITH THE ABILITY TO:
Plan, organise and prioritise effectively
Demonstrate a clear understanding of finance and budgets successfully
Communicate effectively to any level with the influence and negotiating skills to support you
Deal with difficult people and situations with ease
Take on extra responsibility while staying in control
Foster a productive and efficient office environment