Further Details
You will learn:
> How to assess your current leadership style
> How to move toward the highly effective, High Performance Leadership Style and away continual fire-fighting
> How to quickly create a high performance culture in your team, department or organisation
> How to create the conditions that will ensure staff are able to work much, much smarter
> How to focus managers and staff on successfully improving any aspect of performance including:
. Cost and efficiency
. Customer service
. Quality
. On-time delivery
. Absenteeism
. Accuracy
. Turnaround times
. Throughput
. Waste and error reduction
. Safety and housekeeping
. Staff Morale and Satisfaction
. Customer Satisfaction
. Profitability
. Best practice implementation
. Sales
> How to create “joined-up” solutions and ensure there are no "black holes" between people, teams or departments
> The five foundation components that have to be in place to ensure success in any change or improvement programme
> The six questions that will lead a team to identify innovative solutions that are capable of solving multiple, complex problems
> The six questions that enable any team to test whether their solutions are practical and cost effective
> What a Value Lever is and how it can be used to create a fast, step improvement in performance
> How to achieve improved performance, with less work and stress
> The fastest way to change behaviour (including your own) is to change perceptions, because people’s behaviour is dependent on their perception of the situation
> How to use a systems thinking approach to change perceptions
> The most effective way to facilitate and coach your staff to higher levels of skill, responsibility and performance
> How to create a positive desire for change rather than trying to overcome the typical resistance to change
> How to identify the minimum set of performance measures that have the most effect on overall performance
> The difference between Leadership, Strategic management and Operational management
> How to reduce needless conflict and antagonism
> How to ensure crises are stopped before they start
> How to get other people to solve your problems
> How to ensure staff fully understand their role in the overall strategy
Guide price
£395 per delegate |
