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Communication Effectiveness in Business

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Training course summary

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Target Audience: All individuals wishing to further understand and improve their interpersonal communication in the workplace. Covers written, telephonic and face-to-face communication. Key Learning Outcomes:· Understand the communication process and the ingredients of effective communication.· Understand and use different communication modalities.· Increase self-confidence when communicating with others.· Improve your effectiveness when communicating using different channels of communication.· Learn practical skills to communicate more effectively.

Regions:
  • All Areas
Delivery:
  • In House
Category:
Difficulty:
  • Introductory

Further Details

MORNING SESSION Understanding the Communication Process· The Goal of Effective Communication· How Communication Works· Channels of CommunicationModels for Understanding Human Behaviour· Our Socialisation Process· Johari Windows· Interactive Styles· Internal Representation SystemsListening Skills· Staying in the Present· Active and Reflective Listening· Questioning Techniques AFTERNOON SESSION Communication Tools and Techniques· Text-based communication· The Power of Words· Email Habits · Tips for Effective Writing· Voice-communication – Communicating on the Telephone· Face to Face - Using Body Language for Maximum Effect· Selecting the Correct Channel of CommunicationCommunicating Confidently and Assertively· Communication Effectiveness Self Assessment· Ingredients of Confident Behaviour · How to remain Assertive· Personal Action Planning Course Material: Includes facilitator’s slides, exercise worksheets, background reading (articles) and recommended books.

Guide price

3,800 for up to 12 delegates including pre-course consultancy

 

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