Further Details
MORNING SESSION
Your Role as an Internal Consultant· Understanding Your Role· Errors a Consultant Can Make and How to Avoid Them· The Consultancy Life Cycle· Working with the Organisation Culture· Emotional Intelligence – What is Your EQ?Partnering with Your Internal Customer to Add Value· Who Are Your Internal Customers ?· Dealing with Different Personality Types· Keeping your Key Customers ‘On the Radar’· Using KAM Principles for Internal Relationship Management· Organising Your Work to be Customer CentricBuilding Trust· The Key Elements of Trust· Rapport Building TechniquesCommunication Effectiveness · Key Elements of Effective Communication· Communication Best Practices at Work
AFTERNOON SESSION
Knowing How to Use the Tools in Your Toolbox· The 7 Most Powerful Tools and Techniques for Business Solutionising · Advantages and Disadvantages of EachInterviewing and Questioning Skills· Questioning Techniques· Reading Non-Verbal Signals· Methods of follow-UpManaging the Softer Side of Change· The Change Ladder· Identifying Resistance to Change· Dealing with Resistance Presenting Your Proposals· Verbal Presentations· CARE Model for Report Writing· Handlings Objections and Disagreements regarding your Recommendations Keys to Success· Building Your Relationship Network· Personal Action Planning
Course Material: Includes facilitator’s slides, exercise worksheets, background reading (articles) and recommended books.
Guide price
3,800 for up to 12 delegates including pre-course consultancy |
