Succeeding as a Manager
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Target Audience: New managers and practicing managers that have not received formal management skills training. Also for practicing managers that want to brush up on their management skills.
Key Learning Outcomes:
Understand your various roles as a manager and how to build your leadership capability.
Know how to practice situational leadership whilst letting your own style shine through.
Enhance your communication skills by developing an ability to respond effectively to different communication styles.
Learn how to maximise your time efficiently and to delegate effectively.
Practice with different tools to help you coach staff to higher levels of performance and to keep them motivated. ·
Confidently deal with difficult people and learn how to give negative feedback constructively.
Gain confidence as a manager using proven management techniques and current best practice.
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DAY 1
The Leader Within
The Role of a Manager
Why Managers Fail
Manager as Leader
Getting to Purposeful Leadership
Enhancing Your Communication Ability
Effctive Team Communication
Time Management Tips for the Busy Manager
Delegation and Empowerment
Making 80/20 Work for You
Tips for Working Smarter
DAY 2
Developing People
Characteristics of High Performance Teams
Setting Objectives and Appraising Performance
Coaching for Performance Improvement
Motivating Individuals and Teams
Dealing with Difficult People
Giving Negative Feedback Constructively
Dealing with Resistance to Change
Managing Conflict in Teams
Essential Ingredients of Trust
Building Relationships in your Team and the Organisation
What Employees Need and Value
Theory into Practice: The delivery includes best practice theory, self and team assessments, role plays, individual and team exercises, viewing and assessing relevant film clips and technique application practice.
Course Material: Includes facilitator’s slides, exercise worksheets, background reading (articles) and recommended books.
PLEASE VISIT OUR WEBSITE OR SEND US AN EMAIL FOR A DETAILED COURSE BROCHURE.
