Training course summary

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A powerful, structured 1-day Sales-Elite© program covering tips and procedures used by top sales professionals to sell efficiently and profitably over the telephone. As well as covering some of the basic 'Do's and Don't's of selling over the telephone, the program includes: • Basics of telephone selling • Establishing rapport & conduct • Getting to speak to your prospects • Structuring the call • Sell your benefits! • When and how to give your price • Information & preparation • Dealing with the NO’s & sales averages This 1-day Sales-Elite program is ideal for internal salespeople at all levels who use the telephone to make sales. The event covers all delegates will need to know including how to get past the gatekeeper, grabbing the prospect’s interest and controlling the conversation. We look at how to deliver the benefits of your products and services as well as when and how to give the price. Role-plays will be used throughout and worksheets are issued which can be used ‘on the job’ to monitor the delegate’s ongoing performance. Also covered are objection handling and record keeping – essential when you want to know how effective your technique is.

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