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Further Details

BENEFITS: • Write professional emails that are well structured and clear • Save time by communicating appropriately from the outset • Create a positive impact with colleagues, customers and suppliers • Learn techniques to quickly proof-read emails before you send • Avoid annoying others with email overload • Write with impact and capture your reader's attention COURSE OUTLINE: Plan your emails to make them look professional • Following our four-step process will guarantee your emails are professional Structure emails so they’re easy to follow • Simple structural techniques for creating a logical flow • The importance of saying the first things first Three easy-to-apply email fundamentals • How to get the response you want from others and avoid your emails being ignored Respect email netiquette and avoid embarrassment • Build rapport on-line and avoid offending others How do you say ‘hello’ and ‘goodbye’? • Best practice for salutations and sign-offs Get your emails read • The importance of breaking up text and summarising • When to use attachments for detailed information Hit the right note • Avoid being too formal – but don’t get too familiar • Choosing the right style for your corporate culture Make your emails crisp, clear and accurate • Communicate clearly and concisely first time • Elements of grammar and punctuation Write emails that are engaging and compelling • Why being direct, specific and varied in your style gets your message noticed • Using the active rather than passive voice Avoid mistakes through thorough proof reading • How to catch the ones that could easily get away Manage emotional emails effectively • Why it’s vital not to write in anger or when you’re upset • How to respond to rude or aggressive emails Save time and improve efficiency • Avoid copymania by only informing the right people • Getting the best out of Outlook

Guide price

£195 for half day public course. In-company course prices available on request.