Telephone Sales
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Telephone Sales - One Day Course
Face to face access to key customers is increasingly difficult to arrange. For many businesses sales are generated almost entirely by phone - it is therefore essential that your tele sales team operates at maximum potential.
Tailored courses of small groups, giving you individual attention and time.
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Further Details
Who Should Attend
If you spend a significant amount of time on the phone generating leads and sales you will benefit enormously from attending this course
Benefits
Delegates who attend the course will leave with a greater understanding of professional tele-sales technique and will be able to approach their work with the knowledge and confidence to make more impact with their customers.
Programme Content
Essential attitude and behaviours for successful tele sales
Confidence
Drive
Belief
Preparation and planning
Effective communication techniques
Active listening skills
Productive questioning
Bridging and linking
Effective tele sales technique
Dealing with resistance
Handling concerns and objections
Closing the sale
Prospecting for new customers by phone
This Training Course is taught in classrooms in the following locations:
Manchester
Derby
Nottingham
Birmingham
Cardiff
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
