Effective Call Handling Skills
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More and more customers and businesses are seeing the telephone as a quick and effective resource in building profitable and long lasting relationships. The telephone is a vital tool not only in promoting your business but for customer retention too.
Are you staff equipped and trained to ensure every customer feels likes a King or are those vital relationships slipping through your fingers?
Performance Objectives
• How to smile over the phone
• To be able to project a professional image and build rapport
• Explore Active Listening and response techniques
• Develop Questioning and summarising skills
• Become effective in Managing the Call
• Deal with complaints effectively
• Handling conflict and difficult customers
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Further Details
For further information or to reserve a place on this course please contact Gareth Harris on 01656 644306 or email gareth.harris@tsw.co.uk
This course is delivered throughout the year.
This Training Course is taught in classrooms in the following locations:
Cardiff
Gloucester
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
