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Customer Service & Complaint Handling Skills

Training Courses

Would you like to see more Customer Services courses?

Training course summary

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Superior customer service skills are fast becoming one of the major differentiators for organisations in how they can add value to their products or services. Do you face any of these issues?  Do your customers regularly take their frustration out on front line staff  Do front line staff find it difficult when dealing with certain situations and people  Would you like to be able to manage customer clients more effectively and understand how to use them as relationship building opportunities  If you rang your organisation as a customer would you be concerned at the level of customer service/support you received

Regions:
  • Wales
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Basic

Further Details

For further information or to reserve a place on this course please call Gareth Harris on 01656 644306 or email gareth.harris@tsw.co.uk Our open courses are delivered from our superb training facilities in Bridgend, South Wales. Alternatively we can deliver this programme in-house designed to meet your specific business needs.

Guide price

£120 plus vat

 

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