Further Details
Course Overview
Learn management strategy to get the best from those who:
? say they will do things but don't deliver
? disrupt the teams performance
? are ambitious but easily frustrated
? are often aggressive when dealing with yourself or others
? are overly cynical and destroy team morale
? desire promotion but aren't ready
? refuse to accept feedback and do not respond to standard performance management processes
Understand what can trigger difficult behaviour
Identify different types of personalities and plan strategies for dealing with individuals
Be aware of communication barriers and learn how to handle emotion
Achieve effective results through continual performance management
Understand the legal issues surrounding performance management for difficult people.
Be aware of ulterior motives for conflict
Know when to involve HR
Uncover inspirational approaches to managing difficult people and situations
This course utilises interactive learning methods to ensure a 'real world' understanding of the issues. Training tools include role plays, case studies and group feedback.
CONFIDENTIALITY GUARANTEED
We appreciate the need to protect delegate confidentiality, particularly when courses deal with sensitive issues such as this. We guarantee confidentiality and discretion, or your money back
What do I get out of it?
A better understanding of the root causes of difficult behaviour
The confidence to stop one member of the team demoralising the others
The skills to adapt your management style to suit different personalities
Guide price
£895 + VAT |
