Further Details
Course Overview
• Understanding emotions: what is emotion and where does emotion come from; the difference between emotions and feelings; what exactly is emotional intelligence; recognising and understanding our own and other people’s emotions; the role of emotions and feelings in decision-making. How to manage one’s internal states, impulses and resources; how to control disruptive emotions.
• Personal competencies: identifying and assessing the personal competencies of EQ; cultivating self-awareness and the ability to control our own feelings; how to have a flexible and adaptive approach to change; cultivating awareness of others’ feelings, needs and concerns; empathy – its essential role in managing and leading others; building collaborative relationships; resolving emotional exchanges in conflict situations.
• Skills development: the social skills of influence, communication and conflict management; building trust and commitment by emotional allegiance; the empathic response; the art of non-judgemental and reflective listening; drawing out facts, feelings and meaning in an emotionally charged situation.
What do I get out of it?
• Improved management and leadership through greater understanding of the cause and effect of emotions
• An understanding of the five elements of emotional intelligence - self-awareness, self-regulation, motivation, empathy and adeptness in relationships
• The ability to use emotional intelligence and related skills to achieve specific goals
Guide price
£525 + VAT |
