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Level 2 Certificate in Conflict Management (1884)

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Introduction There has been a steady increase in the incidence of violence, aggression and verbal abuse towards people who work in a variety of roles across the public and private sectors. Many organisations have staff who are vulnerable to incidents involving violent, aggressive or abusive people. The City & Guilds Level 2 Certificate in Conflict Management is designed to provide the basic understanding to deal effectively with workplace violence.

Regions:
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Basic

Further Details

There is one unit with three outcomes. The learner can: • Assess and reduce the risk of violence in the work environment • Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation • Identify post incident support and report the circumstances to provide information for personal and organisational learning.

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