Level 2 Certificate in Conflict Management (1884)

Introduction

There has been a steady increase in the incidence of violence, aggression and verbal abuse towards people who work in a variety of roles across the public and private sectors. Many organisations have staff who are vulnerable to incidents involving violent, aggressive or abusive people.

The City & Guilds Level 2 Certificate in Conflict Management is designed to provide
the basic understanding to deal effectively with workplace violence.

Delivery:	Classroom
Regions:	South West England
Category:	Security Industry Training

There is one unit with three outcomes. The learner can:

• Assess and reduce the risk of violence in the work environment
• Identify behaviour that indicates an escalation towards violence and take
appropriate measures to avoid or calm and defuse the situation
• Identify post incident support and report the circumstances to provide
information for personal and organisational learning.