Level 2 Certificate in Conflict Management (1884)
Introduction
There has been a steady increase in the incidence of violence, aggression and verbal abuse towards people who work in a variety of roles across the public and private sectors. Many organisations have staff who are vulnerable to incidents involving violent, aggressive or abusive people.
The City & Guilds Level 2 Certificate in Conflict Management is designed to provide
the basic understanding to deal effectively with workplace violence.
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Further Details
There is one unit with three outcomes. The learner can:
• Assess and reduce the risk of violence in the work environment
• Identify behaviour that indicates an escalation towards violence and take
appropriate measures to avoid or calm and defuse the situation
• Identify post incident support and report the circumstances to provide
information for personal and organisational learning.
This Training Course is taught in classrooms in the following locations:
Plymouth
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