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Training course summary |
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Unit One – Roles and Responsibilities of Door Supervisors (14hrs)
• The role of Door Supervisors.
• Behavioural Standards.
• Customer Service Skills.
• Health & Safety at Work.
• Civil and Criminal Law.
• The Law in Relation to Licensing.
• Equal Opportunities.
• Young Persons.
• How to Comply with Regulations as a Door Supervisor.
• Searching People.
• Eviction.
• Offensive Weapons.
• First Aid.
• Emergencies.
• Drugs.
• Arrest.
• Incident Recording and Scene Preservation.
Unit Two – Conflict Management for Door Supervisors (14hrs)
• Introduction to Communication Skills and Conflict Management.
• Self-awareness.
• Avoiding Conflict.
• Effective Communication and Customer Service Skills.
• Recognising and Defusing Conflict.
• Maintaining Space.
• Defusing High Risk Conflict.
• Resolving Conflict.
• Learning from Conflict.
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