Further Details
Who Should Attend?
Both end user staff and IT staff who wish to improve, or need to formalise, their understanding of the principles of best practice. This is an intensive course that makes extensive use of tutor led discussions.
Duration:
3 days
Examination:
Inclusive of fee. The course completes with a one-hour multiple-choice examination paper.
Pre-Requisites:
A general level of IT literacy. A background in IT or experience gained in the liaison between IT and the business itself would be useful.
Learning Objectives:
Understand ITIL® and what it can do for Service Management.
Understand how to implement ITIL®, maximize your benefits while minimising your risks and costs.
Understand leadership's role in the successful application of ITIL®.
A detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL® best practice framework.
The course is based on principles described in ITIL®’s Service Support and Service Delivery books. The course prepares participants for the examination leading to the Foundation Certificate In IT Service Management.
For more information please visit www.itil.uk.com
Guide price
£710 inc. courseware & exam |
