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Training course summary |
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Customer Care
Understand the difference between the Customer Needs and the Organisational Needs
Understand the concept of Corporate Image
Understand how people should be treated when they visit or telephone your company
Gain an understanding of Communication Skills and Body Language
Know how to build rapport
Be able to use questioning and listening skills to get the facts
Be able to identify different types of Customers and assess their needs
Address the issues of dealing with difficult and aggressive customers
Gain an introductory knowledge of Sales and the Sales Process
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