Training course summary

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How to retain & win customers workshop The objective of this workshop is to provide you coaching & consultation on how to retain & win customers. The format of the workshop will enable you to share best practice, ideas, network & promote your business with other Business Owners. This coach & consult workshop will include how to:  Create positive customer experiences to retain loyalty  Minimise the discount your provide  Maximise on your unique selling points  Sell on value not cost  Minimise your competition  Gain referrals to minimise advertising costs  Promote yourself well to increase referrals to gain new business  Turn problem situations into positive actions  Demonstrate the value of customers buying from you  Know which customers to target & focus on to increase profit & sales benefits This workshop will help you to retain existing customers & increase business from new clients through the application of effective customer service, sales & business management skills & techniques. your trainer Debbie Sweeney is the business owner of Solutions2Success and has over 17 years top performance selling and account management experience working for SME & Corporate organisations selling to SME, Public Sector & Corporate organisations. Successes include being a top 10% national sales performer for 15 years with organisations which include Yellow Pages and Orange & winner of awards for business contribution, team work & sales performance. A CIPD trainer and CIPD,FSB member with fellow membership of ISMM. (CIPD – Chartered Institute of Personnel Development, FSB – Federation of Small Businesses, ISMM – Institute of Sales & Marketing Management). to book This course is held at the Premier Inn, Manchester Airport (Runger Lane) on Saturday 30th August @ 1.30pm – 5.30pm

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