Training course summary

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This course will provide attendees with the skills, techniques and knowledge to effectively manage internal and external relationships and situations to their advantage. They will be able to build rapport for strong and long-lasting relationships to increase loyalty and improve team morale. Skills gained will benefit attendees in both their personal and business life. All attendees will benefit from our tele-conference support service and message board to gain continued support through the sharing of best practice and ideas with the course trainer and other attendees from our Communication & Influence courses. Learn effective questioning & listening skills to build rapport & persuade. Understand the different behavioural styles & how to deal with them. Learn how to create positive relationships & experiences. Understand how the mind works & what influences our thoughts. Develop techniques to persuade & influence. Get to know the behavioural skills to master for improved relationship building. Recognise body language & the power of the messages being sent. Create self-confidence to sell yourself, your idea, solutions or proposal. Turn negative thoughts into positive messages. Learn the secrets to win over & influence people at all levels. Learn to use your personality to your advantage.

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