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Management Training - Managing Difficult Situations & People

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Training course summary

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This course will provide attendees with the skills, techniques and knowledge to effectively manage difficult people and situations. They will also learn to take control and avoid conflict or disruption. All attendees will benefit from our tele-conference support service and message board to gain continued support through the sharing of best practice and ideas with the course trainer and other attendees from our Communication & Influence courses. Understand the impact difficult people have on you. Learn how to communicate & work well with authority. Dealing with and creating change & the reasons why people resist. Learn to get your point over effectively so your thoughts are considered. Develop techniques to prevent problems. Understand how to deal with problems & problem people.
Regions:
  • North West England
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Not applicable

Further Details

Do you want to create a happy working environment for your employees? Do you want your employees to be able to effectively manage difficult people & situations for improved customer service and team working. This 1 day course will provide attendees with the skills needed to positively deal with difficult people & situations without causing conflict, stress or upset to improve customer service and an improved working atmosphere internally. For further details on this & other courses visit www.solutions2success.co.uk or freephone 0800 027 8858 for advice. For some great sales & management articles to help you & your organisation feel free to visit our blog at http;/solutions2success.co.uk.

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