Training course summary

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This course will provide attendees with the skills, techniques and knowledge to effectively persuade, influence and build rapport with clients and employees to increase sales and improve team moral and productivity. This course has been specifically designed for Business Owners and it combines all the core sales skills from the Communication & Influence courses we run. All attendees will benefit from our tele-conference support service and message board to gain continued support through the sharing of best practice and ideas with the course trainer and other attendees from our Lead & Manage courses. We also recommend you regularly refer to the Workshop section of our website wwww.solutions2success.co.uk as we hold regular workshops which help business owners and managers to gain new ideas, share best practice and network. key learnings: Learn effective questioning and learning skills to build rapport & persuade. Understand the different behavioural styles and how to deal with them. Understand how the mind works and what influences our thoughts. Develop techniques to persuade and influence- Turn negative thoughts into positive messages to gain ‘buy in’. Dealing with an creating change and understand why people resist. Gain skills to be assertive without being aggressive. Learn to say no nicely and still maintain strong rapport. Manage conflict and handle objections well. Learn how to delegate and empower people to gain employee support. Develop a 5 stage process to dealing with difficult people and situations

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