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Conflict is a normal part of life. How we manage conflict, however, can destroy relationships and lead to increased stress, or it can improve our relationships and give us a greater sense of control over ourselves and our environments.
Explore the causes and effects of conflict, and learn how to manage it through effective communication, active listening, and problem solving. Develop your ability to use facilitation, negotiation or mediation in group situations to acheive win-win solutions. Whether you want to improve your ability to handle conflict in your life or to help others manage conflict better, you will find this course very beneficial. |
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