Further Details
Course Objective: Everyone within an organisation has the ability to make a positive impact on customer relationships. This course sets out to provide the delegates with the skills necessary to maintain and develop business after the sale has been made.
Practical exercises and role-plays will be used whenever possible to increase confidence and to ensure that techniques can be easily applied back in the work environment.
Course Elements
· Understanding effective communication
· Understanding the concept of ‘ownership’ – the importance of mindset
· Gaining trust, and making the customer feel valued
· The importance of listening
· Understanding customer types – assessing their varying requirements
· Clarifying the client’s objectives and re-establishing their needs
· Presenting your ideas effectively
· Responding positively to problems – turning negatives into positives and gaining the customer’s support
· Maintaining client rapport
· Practical exercises and analysis throughout the day
Guide price
1,425.00 (includes pre-course consultancy) |
