Find Courses Find Providers Providers - Promote Your Courses About Us

Quality Assurance "Customer Focus & internal Quality Auditin

Training Courses

Would you like to see more ISO 9000 courses?

Training course summary

Sponsored links

This course addresses two key topics within the field of Quality Assurance. Looking at improvement areas identified by feedback from external and internal quality through: Handling Customer Complaints, and Internal Quality Auditing. Building a customer-focused approach to your organization is mandatory in today's competitive business environment. The demands from the market are ever-increasing. Not being sensitive to current and future customer needs is a sure way to business failure. Assessing customer perception and opinion to your product and/or service is key. Demonstrating that you have organized mechanisms for handling customer concerns gives assurance and peace of mind to customers should they need to take up a case?

Regions:
  • All Areas
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Intermediate

Further Details

The objectives of this course are to enable participants: understand the requirements of the ISO9001:200 standard; answer customer complaints effectively through the 8D format; manage the internal quality audit process; After completing the course, candidates shall be able to: handle and effectively answer customer complaints; manage the internal audit process; Enable the continual improvement process.

Guide price

call

 

Sponsored links

Interested in this course?

 

 
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Terms of use
Website design by Brit-net