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Customer Care Skills4You

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Training course summary

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A one-day practical workshop providing useful techniques to help participants identify the role of a customer and their needs and expectations. We cover how to handle customers effectively, either on a face-to-face or telephone basis, handling complaints effectively and how to handle personal criticism. Suitable for groups.
Regions:
  • All Areas
Delivery:
  • In House
Category:
Difficulty:
  • Basic

Further Details

A comprehensive and practical workshop, ideal for those in customer-facing roles. This workshop provides skills and techniques for handling customers, especially those with complaints, using a step-by-step approach. A useful workbook of exercises to take back to work is provided. Case studies are provided and an opportunity to practice writing letters to customers and handling face-to-face interaction.

Guide price

One day £750.00 + VAT per course (Max 12 delegates)

 

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