Training course summary

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Prevent, manage and resolve conflict to stop it harming your organisation

Who is it for?
Managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.

What is it about?
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations

What do I get out of it?
• More positive ways to promote change and collaboration
• Ability to identify and deal with causal behaviours which trigger and escalate conflict
• The confidence to confront people in a way that minimises defensiveness and hostility, every time
• Skills to control your own anxiety, anger and fear in a conflict situation to build trust and respect
• Knowledge of mediation techniques for a conflict situations

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Interested in this course?