Further Details
Course Overview:
Communication styles
- Acknowledge and develop your own communication style
- Adapt your style to the differing needs of individuals in your team
- The unique responsibilities of a manager: choosing the right approach for the right situation
Practical communication strategies
- Portray natural confidence in your messages
- Overcome barriers to effective communication
- Learn to listen actively to your team members
- Productive questioning techniques
- Communicate as a manager and leader should and earn respect
- Represent the interests of your department to internal and external stakeholders
- Develop receptive and open body language
- Apply the art and science of influence
What to do when things aren’t going well
- Dealing with and diffusing conflict situations
- Communicating with those who don’t want to listen
- Using communication to drive performance improvements in individuals
- Decisive communication within the disciplinary process
Consolidation
- Roleplay and discussion with other delegates to reinforce your learning
- Decide on at least three areas for personal change when you return to work
Runs in London every two months, alternatively call 020 7520 6600 to have this run at your company as a tailored programme.
Guide price
£895 + VAT |
