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Balanced Scorecard

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Training course summary

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A proven approach to achieving strategic success through focused measurement and control

Who is it for?
Those responsible for reviewing and managing business performance, including corporate or departmental managers, strategic planning managers and consultants

What is it about?
Successful teams and high performing organisations are increasingly extending traditional performance measurement techniques to analyse business performance from perspectives other than just financial. The highly interactive and practical course provides immediately useful tools to enable you to understand, implement and benefit from Balanced Scorecard analysis in your own organisation.

What do I get out of it?
• The ability to translate vision and strategy into a performance management system
• Skills to communicate strategic intent clearly throughout the whole organisation
• Guidelines on how to track performance towards strategic goals
• Scorecard techniques to help you manage operational activities
Regions:
  • London
Delivery:
  • In House
  • Public
Category:
Difficulty:
  • Not applicable

Further Details

Course Overview
• Traditional performance measurement techniques
• The Balanced Scorecard approach
• Successful organisations using a Balanced Scorecard approach
• The 4 perspectives in detail; stakeholder, customer, internal, innovation
• Balanced Scorecards and Activity Based Costing
• Balanced Scorecards and Customer Relationship Management
• Balanced Scorecards and Human Relations
• Balanced Scorecards and IT Services
• Linking operational activity through to strategic goals via the scorecard
• Balanced Scorecard, critical success factors and key performance indicators
• Key steps in implementing a Balanced Scorecard
• Action planning for after the course
This course runs in London - alternatively call 020 7520 6600 to have this run at your company as a tailored programme.

Guide price

£895 + VAT

 

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