Further Details
Module 1
• Learning Charter
• Introduction to the ILM, Programme Aims and Work based Assignment
• The Role of the First Line Manager
• From Manager to Leader: Role of the Leader; Qualities of Leadership; Types of Leadership (c8.3)
Module 2
• Building the team: Benefits of Teams; Building a Team; Working as a Team (c7.1)
Module 3
• Interpersonal Skills: Effective working relationships; Improving face-to-face Skills; Assertiveness (c2.5)
• Communication: Two Way Communication; Recognising the Barriers; Listening Skills (c4.2)
Module 4
• Leading Through Change: The Principles of Change Management; Planning communication and involvement to facilitate effective change; Identifying and Planning resource implications (c4.2)
Module 5
• Personal Effectiveness: Time management; Application of simple planning and monitoring techniques (c1.1)
Module 6
• Delegation: Benefits and Barriers; Delegating Successfully; What and what not to delegate (c7.2)
Module 7
• Teamworking: Motivation: Motivation Theories; Practical Motivation; Avoiding De-Motivation (c8.1)
Module 8
• Maintaining Discipline: Understanding employment policies and procedures; Disciplinary records; Recognising different attitudes and behaviours and their impact on the team (c8.7)
Module 9
• Problem Solving: Systematic Approach; Brainstorming; People Problems (c2.2)
Module 10
• Using information for Decisions: Decision Making: Step-by-Step Approach; Simple Risk Analysis (c10.3)
Guide price
£1085 + VAT |
