Further Details
Benefits to You and Your Organisation
By the end of the Workshop, participants will be able to:
• Communicate a point of view in a direct, straight-forward and effective manner
• Identify what influences individuals positively about others
• Recognise assertive behaviour and its positive results in communicating in the work place
• Identify the need for active listening in assertiveness
• Understand the importance of language and body language on assertiveness
• Give and deal with feedback positively
• Deal more effectively with difficult situations and handle conflict in a constructive manner
Workshop Contents
• Understanding Different styles
of Behaviour; Difference between assertive/
aggressive/ passive behaviour
• Benefits of being assertive ; Developing your
own behaviour style
• Establishing two-way communication;
Developing a Win/Win Outlook The
Assertive model
• The six elements of Assertiveness
Questioning and Listening; Understanding;
Saying what you think and feel; Being
Specific; staying relevant; Positive outcome
• Assertive, Persuasive and Positive
Communication Expressing your ideas in a
direct and effective manner;
• Are you saying "yes" when you should be
saying "no"?
• Taking control through positive body
Language; using assertive and positive
language
• Handling Difficult Situations Confronting
common problems which occur in the
workplace
• Minimising conflict - turning negative
situations into positive ones Respecting the
rights, feelings and dignity of others
• What is my preferred style of resolving
conflict?
• Giving and receiving feedback
• Practical Work How the skills of assertion
can help in workplace communications
Guide price
£349 + VAT |
