Effective Communication Through Assertiveness
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A One Day Workshop helping you to increase your success factor with people transactions
Workshop Summary
Business Success depends on being understood, on understanding other people and on communicating well together. How to communicate in a straight-forward manner is the key to success. With an emphasis on how assertiveness increases the chance of success in any human interaction, this highly participative Workshop gives an insight into the fundamental skills needed for effective communication and how to turn most situations into win:win outcomes. A number of exercises will be used during the Workshop to help improve confidence.
Who Should Attend
Anyone wishing to improve the effectiveness of their face-to-face interactions with others; individuals who wish to develop their personal effectiveness and confidence in order to enhance their working relationships; anyone facing problems with difficult team members, customers, suppliers or managers.
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Further Details
Benefits to You and Your Organisation
By the end of the Workshop, participants will be able to:
• Communicate a point of view in a direct, straight-forward and effective manner
• Identify what influences individuals positively about others
• Recognise assertive behaviour and its positive results in communicating in the work place
• Identify the need for active listening in assertiveness
• Understand the importance of language and body language on assertiveness
• Give and deal with feedback positively
• Deal more effectively with difficult situations and handle conflict in a constructive manner
Workshop Contents
• Understanding Different styles
of Behaviour; Difference between assertive/
aggressive/ passive behaviour
• Benefits of being assertive ; Developing your
own behaviour style
• Establishing two-way communication;
Developing a Win/Win Outlook The
Assertive model
• The six elements of Assertiveness
Questioning and Listening; Understanding;
Saying what you think and feel; Being
Specific; staying relevant; Positive outcome
• Assertive, Persuasive and Positive
Communication Expressing your ideas in a
direct and effective manner;
• Are you saying "yes" when you should be
saying "no"?
• Taking control through positive body
Language; using assertive and positive
language
• Handling Difficult Situations Confronting
common problems which occur in the
workplace
• Minimising conflict - turning negative
situations into positive ones Respecting the
rights, feelings and dignity of others
• What is my preferred style of resolving
conflict?
• Giving and receiving feedback
• Practical Work How the skills of assertion
can help in workplace communications
This Training Course is taught in classrooms in the following locations:
Hemel Hempstead
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
