Secretarial/PA Development

What topics are covered by the course?

The knowledge and practical skills you will learn include:
Planning & Organisation
Management Skills
Communication Skills
Meetings and Presentations
Departmental Improvement Suggestions

Who should attend?

Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course these problems can limit productivity and even cost the company money or other resources.

These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognised and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on secretarial pa development.

What will I be able to do on completion?

During this interactive, linked and practical secretary/PA development course you will learn:

Planning & Organisation
Time management skills
Using a time management matrix
Planning & prioritising workloads
Managing workloads to meet time lines
Eliminating time wasters
Setting SMART objectives
Motivate yourself to use time creatively and productively

Management Skills
Managing self and others
Effective delegation
Performance management
Building relationships
Managing day to day situations
Action plans based around planning, organising and management skills

Communication Skills
Spoken communication overview of telephone, face to face, body language, tone & words
Written communication overview of business writing, composing professional emails, faxes, memos, letters

Assertiveness Skills
Being assertive and not aggressive in the workplace
Saying no assertively
Understanding assertiveness

Meeting preparation
Overview of successful minute taking
Preparing and delivering presentations
Action plans linked to communication, assertiveness and meetings
Departmental Improvement Suggestions

How will I be assessed?

No formal testing is applied, All course materials and manuals supplied, Successful Certificate of Attendance,

With his course all refreshments are provided

Guide Price: 599

Delivery: Classroom
Category: Personal Development »
Duration: 2 days
Qualification: Certificate of attendance

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