Further Details
Through taking part in the session participants will develop their ability to:
Recognise different types of conflict and understand how they arise
Handle conflict using a variety of approaches
Understand the advantages and disadvantages of conflict
Recognise their own conflict management style and alternatives available to them
Recognise the benefits of using assertiveness behaviour at appropriate times
Identify situations where they may be using inappropriate behaviour thus reducing the their own and others’ effectiveness
Content includes:
Advantages and disadvantages of workplace conflict
Recognising different types of conflict and how they arise
The stages of conflict
Identifying individuals’ preferred conflict management style
Alternative approaches to handling conflict
Different cultural approaches to workplace conflict
Assertiveness and conflict management
Guide price
From £750 per course of 10 people |
