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Newscale Service Catalog

Training Courses

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Training course summary

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Whether your goal is to run IT more like a business or to implement ITIL best practices, industry experts recommend that IT organizations start by defining standardized services in a Service Catalog. The Service Catalog offers a way to establish service definitions, set service level expectations, and market services to internal customers. And all this requires getting your service strategy and service design right the first time. Objectives: In this two-day Service Catalog Training Course, you will: Learn how to design and configure an effective IT Service Catalog according to ITIL V3 best practices, receive hands-on training in best practice service definition, working with real-world examples to define your IT services and gain first-hand experience with Service Catalog templates in use at some of the most well-respected Fortune 500 corporations Prerequisites: Familiarity with the computer with mouse and keyboard skills.
Regions:
Delivery:
  • In House
  • Public
  • Computer Based
Category:
Difficulty:
  • Introductory

Further Details

Course Content: Introduction Issues Driving Catalog Adoption The Opportunity for IT Service Catalogs ITIL and Service Catalogs Starting with the Basics: What is a Service? What is a Service Catalog? What is a Service Portfolio? Service Portfolio Design Objectives and Standards Designing the Service Portfolio Catalogs & SOX Compliance Core Elements of a Service Activity Catalog Design Objectives & Standards Common Mistakes Gathering Requirements The Business Requirements Questionnaire Overview of the Service Catalog Publishing Template Planning and Managing a Service Catalog Project Overview of the Service Catalog Community Instructions for Certification Case Certification Case

Guide price

£650 per person (public course)

 

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