Newscale Service Catalog
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Whether your goal is to run IT more like a business or to implement ITIL best practices, industry experts recommend that IT organizations start by defining standardized services in a Service Catalog.
The Service Catalog offers a way to establish service definitions, set service level expectations, and market services to internal customers. And all this requires getting your service strategy and service design right the first time.
Objectives: In this two-day Service Catalog Training Course, you will: Learn how to design and configure an effective IT Service Catalog according to ITIL V3 best practices, receive hands-on training in best practice service definition, working with real-world examples to define your IT services and gain first-hand experience with Service Catalog templates in use at some of the most well-respected Fortune 500 corporations
Prerequisites: Familiarity with the computer with mouse and keyboard skills.
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Further Details
Course Content:
Introduction
Issues Driving Catalog Adoption
The Opportunity for IT Service Catalogs
ITIL and Service Catalogs
Starting with the Basics: What is a Service?
What is a Service Catalog? What is a Service Portfolio?
Service Portfolio Design Objectives and Standards
Designing the Service Portfolio
Catalogs & SOX Compliance
Core Elements of a Service Activity Catalog
Design Objectives & Standards
Common Mistakes
Gathering Requirements
The Business Requirements Questionnaire
Overview of the Service Catalog Publishing Template
Planning and Managing a Service Catalog Project
Overview of the Service Catalog Community
Instructions for Certification Case
Certification Case
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
