Further Details
Is it right for me?
If you are a manager and would benefit from an enhanced ability to persuade and influence others in the workplace, then this course is for you. The focus is on how to influence and persuade others in one to one, one to groups and one to other department situations. The concluding section of the course is an introduction to the core principles of negotiation to secure win/win results. If you are a manager or sales professional looking for a course specifically on sales or commercial negotiation please refer to Sales Negotiation.
What will I learn?
By the end of this course you will be able to:
Fully understand how others perceive your communication style.
Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
Handle difficult people and situations.
Develop more effective and creative working relationships.
Explain complicated ideas in a manner which aids understanding and success.
Understand and apply the core principles of negotiation.
Pre-course Activity
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
What will it cover?
Developing Your Communication Skills
Defining communication and the communication process
Your personal communication style
Self-analysis and skills audit
Effective Interpersonal Communication
Using non-verbal communication to strengthen your position
Creating the right impression
Identifying and overcoming barriers to effective communication
Persuasive and Influential Communication
Expressing your views, ideas and requests with confidence
Gaining others’ agreement and commitment to change
Using assertive behaviour
Communicating with Confidence
Communicating effectively with senior colleagues
Communicating difficult or sensitive messages
Dealing with difficult people and situations - minimising conflict
An Introduction to Negotiation
The core negotiation process when working with others
Pre-negotiation - preparation and planning
Concluding the negotiation - securing a win/win result
Personal Development
Preparing a Personal Action Plan to support your return to the workplace
Testimonial
, Senior Business Development Executive
Carlton Television
The course was great! It really focused on how to transfer the skills learnt back to the workplace, and the trainer made time to focus on everyone's individual jobs, so it was far more tailored than other training courses I have been on.
Guide price
929 |
