Further Details
Is it right for me?
If you would benefit from an enhanced ability to persuade and influence others in the workplace, then this is the course for you! This introductory level course will help you communicate with others more effectively, get yourself heard and encourage others to value your opinions. It is not designed for managers or sales professionals looking for commercial or sales negotiation. Managers or sales professionals should instead attend ‘Sales Negotiation’.
What will I learn?
By the end of this course you will be able to:
Communicate in a more persuasive manner with colleagues and individuals from outside your organisation.
Develop more effective and creative working relationships.
Explain complicated ideas in a manner which aids understanding and increases the likelihood of success.
Communicate with increased confidence at meetings.
Become a more active listener and use enhanced persuasion skills to act as an opinion shaper.
Apply principles of negotiation to your day-to-day communication.
Identify your own preferred influencing style and use it to encourage others to change.
Pre-course Activity
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
What will it cover?
Effective Communication Skills
Defining the communication process
Your personal communication style
Communication style, self-analysis/skills audit
Positive and Assertive Communication
Not saying ''yes'' when you know you should be saying ''no''
Expressing your ideas in an assertive and effective manner
Contributing at meetings and gaining cooperation from others
Persuasive and Influential Communication
Ensuring your communication is clear, concise and easily understood
Enhancing your questioning and listening skills
Persuasive communication - gaining others' agreement
Difficult Situations - Communicating With Confidence
Creating a positive impression when dealing with senior colleagues
Communicating difficult or sensitive messages
Gaining cooperation from others and minimising conflict
An Introduction to Negotiation with Others
The core negotiation process when working with others
Pre-negotiation - preparation and planning
Concluding the negotiation - securing a win/win result
Personal Development
Preparing a Personal Action Plan
Top tips to support your return to the workplace
Testimonial
Natasha Swanson, Acquisitions Executive
Sky One
My line manager noted an immediate improvement in my performance after the course.
Guide price
899 |
