Further Details
Is it right for me?
Individuals who want to improve their confidence, gather information, build relationships and persuade internal and external audiences.
What will I learn?
By the end of this course you will be able to:
Communicate more effectively.
Gain new information through effective questioning techniques.
Pick up on hidden messages.
Actively listen for feelings as well as meaning.
Use techniques to check and build the understanding of others.
Increase your confidence when communicating face-to-face.
Pre-course Activity
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
What will it cover?
Effective Communication
Identifying and using different communication styles
Barriers to effective communication
Understanding the other person's perspective
The Impact of Poor Questioning and Listening
Creating confusion and misunderstanding
Losing new ideas and stifling creativity
Causing frustration and de-motivation
Good Questioning Skills
Understanding when and how to ask a question
Taking the time to question rather than answer
Using probing techniques to gather information
Good Listening Skills
Improving your concentration when listening
Learning how to listen for feelings
Demonstrating appreciation of the other person's point of view
Putting it into Practice
Communicating with confidence
What others say may not be what you hear
Creating a Personal Action Plan to communicate more effectively
Testimonial
Lorraine Brien, Sales Ledger Controller
Prudential Property Investment Managers
I learnt how to become a better listener. This course taught me the different communication styles and how to talk to others.
Guide price
£529 + vat |
