Managing Anger in the Workplace

Is it right for me?
If you want to improve your overall effectiveness in resolving interpersonal issues, this course will give you the guidance you need to behave more confidently. If you are looking for conflict management please see 'Handling Difficult People and Situations'.

What will I learn?
By the end of this course you will be able to:

Develop an understanding of hostile and negative behaviour.
Understand the impact of anger on personal behaviour and breaking out of the emotional cycle.
Recognise and utilise coping strategies when dealing with negative situations.
Develop long term strategies to reduce your susceptibility to feelings of anger and frustration.
Plan a personal strategy for managing anger in the workplace.
Pre-course Activity
To gain maximum benefit, before attending the course you will be sent an activity to complete which asks you to complete a ‘behaviour log’ in the period leading up to the course. This will help to set the context of the course and will be used on the day as part of the course activities.

What will it cover?
Develop an Understanding of Hostile and Negative Behaviour

An introduction to the principal theoretical models of anger management
Understand why people behave the way they do
The difference between hostility and negativity
The Impact of Anger on Personal Behaviour and Breaking out of the Emotional Cycle

Understanding how you get angry
The effects of anger and how it is displayed – physical and psychological
The effect of angry behaviour on the business and others
Recognise and Utilise Personal Coping Strategies when Dealing with Negative Situations

A step by step approach to managing anger
Choosing the appropriate approach for each situation
Reframing your response
Develop Long Term Strategies to Reduce your Susceptibility to Feelings of Anger and Frustration

The triggers that make us angry
Making changes to last a lifetime
Communicating in a constructive and professional manner
Planning your Personal Strategy for Managing Anger in the Workplace

Developing a practical Personal Application Plan using robust tools and techniques learned from the course
Recognise and Utilise Personal Coping Strategies when Dealing with Negative Situations

A step by step approach to managing anger in self
Choosing the appropriate approach for each situation
Reframing your response
Develop Long Term Strategies to Reduce you Susceptibility to Feelings of Anger and Frustration

The triggers that make us angry
Making changes to last a lifetime
Communicating in a constructive and professional manner
Planning your Personal Strategy for Managing Anger in the Workplace

Developing a practical Personal Application Plan using robust tools and techniques learned from the course