Further Details
Is it right for me?
Any individual who has to give feedback as part of their role. This programme will also cover how to receive feedback effectively.
What will I learn?
By the end of this course you will be able to:
Define feedback and when it should be used.
Deliver appropriate feedback to your colleagues in a range of situations.
Give balanced feedback using a seven step feedback model.
Build rapport and empathy with your colleagues in feedback situations.
Pre-course Activity
Delegates should bring a real life scenario with them to the programme to enable them to practise and prepare techniques for use back in the workplace.
What will it cover?
Building Blocks of Effective Feedback
What is effective feedback?
When to deliver feedback
The benefits of feedback
Defining feedback – the difference between praise and feedback
Constructive feedback to develop individuals
Instant feedback vs formal feedback
Your Feedback Model
Preparing for the feedback meeting
Introducing the seven step feedback planner
Feedback planning and model practice
Receiving feedback to develop
Setting SMART objectives to ensure action
Essential Interpersonal Skills for Feedback
The power of questioning to gather information
Demonstrating listening through emotional intelligence
The mysteries of body language - revealed
Summarising to check understanding
Handling the Receivers Reactions to Feedback
Understanding life positions and remaining assertive
Helping the receiver give their own feedback
Staying neutral not emotional
Overcoming resistance, denial and aggression when giving feedback
Personal Development
Preparing an Action Plan for use in the workplace
Saving plans Tailor this programme : 0845
Guide price
£529 + vat |
