Further Details
Is it right for me?
Suitable for supervisors, team leaders or a newly appointed managers, who are looking to improve their interpersonal skills in order to develop better working relationships. It is an all purpose course designed to be relevant to a variety of functions and industries. If you feel you have a more specific need, we also offer specialised courses in ‘Dealing with Stress and Conflicting Needs’, ‘Handling People and Difficult Situations’ and ‘Using Emotional Intelligence to Improve Business Results’.
What will I learn?
By the end of this course you will be able to:
Identify your personal behavioural style and understand its effect on the performance of yourself, your team and colleagues.
Recognise the human dynamics at work within your team.
Contribute in a more productive manner as a manager or team leader.
Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
Enhance the performance and motivation of your team and individual team members.
Deal with difficult people and conflict whilst maintaining effective working relationships.
Pre-course Activity
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
What will it cover?
Increasing Self-awareness
Learning to view people as the key to your success
The effect of our behaviour on the performance of others
The psychology of human interaction
Interpersonal Communication
The importance of effective interpersonal communication
Barriers to communication - physical barriers, mental preconceptions, etc.
Communicating - one-to-one - informally at meetings
Effective Team Building
The dynamics of successful team interaction - building a strong team spirit
Forging a positive, cooperative team from a group of individuals
Exploiting the strengths of team members for the good of the team
Working with Others
Getting colleagues to want to work with you
Assuming a confident and persuasive approach to your dealings with others
Contributing to the team decision-making process
Handling Difficult Situations
Dealing with and preventing conflict
Respecting the rights, feelings and dignity of others
Communicating difficult or personal news
Practical Sessions and Personal Development
Skills practice – a ‘blue print’ for success
Formulating your Personal Action Plan
Testimonial
Andy Collinson, Project Manager - Planning and Development
TNT Logistics
An excellent course, full of "real world" practical ideas, which in turn have helped me to achieve my personal objectives.
Guide price
929 |
