Developing Your Personal Impact and Building Productive Rela

Is it right for me?
If you’re looking to improve your interpersonal relationships and reflect on what you are currently achieving compared to what you want to achieve, this workshop will give you the environment, support and guidance to create your personal strategy for improvement.

What will I learn?
By the end of this course you will be able to:

Analyse your perception of yourself and how that correlates with that portrayed to others.
Identify your strengths and weaknesses in interpersonal relationships and gain tips and techniques on how to build and develop them.
Recognise different social styles in practice and how they affect the communication process.
Understand why and how conflict arises and how to deal with it effectively.
Recognise the impact of your response on the impression you have on others.
Develop a strategy so you can personally apply the skills and techniques to your own situations, through peer coaching activities.
What will it cover?
Perception of Yourself and the Image Portrayed to Others

Defining assertive, aggressive and submissive behaviour – how do others perceive you?
Identifying the ‘emotional footprint’ you want to leave with others
Presenting your point of view - helping others shape and develop their ideas of you
Defining and using Emotional Intelligence

What is Emotional Intelligence (EI)?
Using and developing EI in the workplace
The business benefits of using EI in the workplace
Your Strengths and Weaknesses and Tips and Techniques

The dynamics of interpersonal relationships
The essence of assertiveness and it’s value for you personally and in the workplace
Adopting appropriate body language and voice tone to be consistent with the message you intended
Social Styles in Practice

What are the different social styles and which is your comfort zone?
How do you display this preference and how does that affect your communication with others?
How to develop flexibility between the styles to build more effective relationships with all styles
Dealing with Conflict

How to deal successfully with negative behaviour
Understanding the need for conflict and how to use it to your advantage
Handling personal attacks professionally and dealing with sensitive issues confidently
Personal Development

Making positive changes in your interpersonal style to fit your personal strategy
Developing your skills when giving and receiving feedback
Practising active listening skills and effective questioning techniques