Further Details
Is it right for me?
Administrators, supervisors and newly appointed team leaders wishing to improve their communication skills with others; face-to-face, in meetings or on the telephone.
What will I learn?
By the end of this course you will be able to:
Engage with others and get them to engage with you.
Work towards creating the right image.
Overcome the emotional constraints that make it difficult for you to get a result.
Find out what others are really thinking and make others see it your way.
Use and control the emotional force of your words, the sound of your voice and your physical presence.
Pre-course Activity
To gain the maximum benefit from the course, you will be sent a pre-course questionnaire to complete which asks you to consider current expectations. This will help you set the context of the course and the information you provide will be used on the day as part of the course activities.
What will it cover?
What is Effective Communication?
Clarifying how you wish to portray yourself
Exploring how you are perceived by others (personal assessment/feedback)
Understanding and softening different perceptions and communication barriers
Assessing Relative Difference
How to identify hidden emotions and messages through observation
Tackling difficult behaviour effecting a change
How to deliver difficult messages and maintain the relationship
Building Rapport Creating a Productive Relationship
Use of questioning softening the barriers, using the right approach
Listening what to listen for, how to discern acceptance or resistance
Listening to understand and not just to respond focus on active listening
How to Influence Others
Requirements and process for moving someone from an entrenched position
Using and controlling your emotions through words, sounds and presence to create impact
Handling difficult situations and delivering difficult messages
Communicating and Presenting a Positive Image
Meetings getting heard, being taken seriously, taking control, getting a decision
Understanding the relative impact of phraseology
Responding to others ideas sharing understanding, support and appreciation
Presenting a Positive Image - Personal Application Plan
Projecting a more confident image through improved communication skills
Putting communication skills into practice
Testimonial
Rhona Hallaway, Project Co-ordinator
Celltech R&D Ltd
"This was an excellent course with a well qualified trainer. I learned a great deal about my preferred communication style and those of others which has proved invaluable on my return to work."
Guide price
£949 + vat |
