People Management Skills for New Supervisors & Team Leaders
Course duration: 2 days.
By using real life examples, new leaders can return to work feeling motivated and confident that they can make a positive impact in their new role.
A first leadership role can be a daunting experience. This course gives new people managers a toolkit of essential skills and techniques. Upon returning to work delegates will feel more confident in a variety of key issues including leading a team, motivation, delegation and resolving people issues.
Is it right for me?
Suitable for supervisors, team and section leaders who are new to their role or who have had no previous training in the basics of people management. Supervisors with more experience, please refer to 'Team Management and Leadership Skills for Supervisors & Team Leaders'.
What will I learn?
Develop the key people management skills to ensure success in your supervisory role.
Enhance the effectiveness/performance of your team and the achievement of objectives and results.
Set and reach both personal and team objectives using delegation and time management skills.
Understand how to overcome barriers to communication.
Motivate, manage and lead your team and individuals to meet objectives and deliver results.
Help staff solve problems which lead to under-performance.
Handle difficult situations and people using empathy and constructive feedback.
Effectively supervise individuals you used to work alongside.
Practise the skills of assertiveness and active listening.
Deal more effectively and confidently with disciplinary situations or conflict.
What will it cover?
Defining Your Role and Responsibilities
What is required of you? - role and responsibilities
Meeting new challenges and changes with confidence
Meeting the demands of your manager and team
Working with your manager to achieve your goals
Establishing your personal leadership style
People Management, Team Development and Delegation
Setting personal and team objectives
Building a positive and successful team
Recognising strengths and developing individuals' potential
The process of delegation and its benefits
Overcoming the barriers to effective delegation
Motivating the Team
Maximising and maintaining input and motivation - building the desire for results
Providing recognition and feedback
Motivating to achieve maximum performance
Linking individual effort to team and organisational goals
Overcoming barriers - ensuring your communications get results
Assessing and listening to your teamís needs
Communicating more assertively in team meetings
Defining feedback and how to give constructive feedback
Overcoming People Problems and Difficult Situations
Dealing with difficult people and situations - working towards positive conclusions
Supervising people you used to work alongside
Understanding the decision-making process
A six-step technique to problem solving
Improving Team Performance
Prioritising and planning for yourself and others
Responding to poor performance
Developing effective strategies for yourself and your team
Preparing and developing a personal action plan to support your return to the workplace
This Training Course is taught in classrooms in the following locations:
Guide Price: 899