The ILM Level 3 Award in First Line Management
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Overview
This intensive and practical course focuses on providing supervisors and first line managers with a recognised qualification whilst sharing insight and learning on the fundamentals of management. Awarded by the Institute of Leadership and Management, The Level 3 Award in First Line Management provides supervisors and first line managers with a recognised qualification that focuses on the core skills required for the new manager. The course, which is accredited by the ILM, can generate significant payback for your employer in terms of cost savings and quality improvements in your workplace. The course provides a toolkit of techniques to apply upon return to the workplace. In addition each delegate will receive one-to-one trainer feedback, on the course, to help them plan how they will apply their learning back in the work-place.
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Further Details
Is it right for me?
Suitable for those who are likely to become first line managers (team leaders or supervisors) or who are already in the role but have had little or no formal training.
Programme overview
Unit 1 - Induction - The ILM Programme
Welcome to the ILM programme
Certification & Assignment criteria
Introduction to report writing
Introduction to presentation skills
Unit 2 - The Art of Effective Leadership
The difference between leadership and management
The role of trust and respect in effective team leadership
Identifying your leadership style
Unit 3 - Building a Successful Team
The key characteristics of groups and teams
The stages of team development and the practical actions a manager can take
The dynamics of effective teams
Team roles
Building a balanced team to achieve SMART objectives
Unit 4 - The Communication Process
The importance of open communication
Communication using empathy and building effective relationships in the team
Keeping your team informed
Using Social / Behavioural styles effectively
Maintaining confidentiality
The effects of attitudes, perception and cultures on the interpretation when communicating in the workplace
Unit 5 - Motivation to Perform
The purpose and benefits of appraisals and performance reviews
Roles and responsibilities of individuals in appraisals and performance reviews
Conducting the appraisal interview
Providing feedback and motivation during performance reviews
Monitoring performance throughout the year
Unit 6 - Motivating to Achieve Results
Identifying what motivates people at work
The use of feedback to motivate team members
Recognising de-motivation and taking appropriate action
Positive approaches to offset negative attitudes at work
Motivating people through delegation
Unit 7 - Giving and Receiving feedback
The importance of feedback to improve communication and performance
Feedback techniques to motivate and increase performance
Inviting and accepting feedback to improve your own performance
Unit 8 - Using Information to Make Decisions
The importance of adequate and relevant information for effective decision making
Using decision making models to aid problem solving at work
How to gather data
Unit 9 - Problem Solving Skills
Recognising the existence, nature and scope of the problem
Methods to analyse and evaluate problems
Presenting your case - providing facts and evidence
Brainstorming and creative thinking techniques
Calculate and use simple summary statistics
How to evaluate options
Effective decision making
Evaluate outcomes of problem solving activities
Handling people problems
Structure
In addition to the five days spent on the course, there will be 4 evening assignments of approximately 20 minutes in duration to complete and a final written assignment completed following the course itself.
This Training Course is taught in classrooms in the following locations:
London SW
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
